1. What is Nusa Mart?

Nusa Mart is an online Indonesian grocery store offering a variety of authentic Indonesian products, including snacks, seasonings, beverages, and frozen foods.

2. Where is Nusa Mart located?

Nusa Mart operates online and serves customers across USA. We do not have a physical store at this time.

1. How do I place an order?

You can browse our website, add items to your cart, and proceed to checkout. Follow the instructions to complete your order.

2. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment methods.

1. Where do you ship?

We currently ship within USA. If you’re outside our shipping area, please contact us for possible shipping options.

2. How long does shipping take?

Orders are processed within 2 business days. Shipping times vary based on location but typically take 5 - 7 days.

3. How much does shipping cost?

Shipping costs depend on your location and the weight of your order. The total will be calculated at checkout.

4. Do you offer local pickup?

No, we currently do not offer local pickup. All orders are shipped directly to customers.

1. What is your return policy?

Due to the nature of our products, we do not accept returns. However, if you receive a damaged or incorrect item, please contact us within 48 hours for assistance.

2. What should I do if my order is incorrect or damaged?

Please email us at hello.nusamart@gmail.com with your order number and photos of the issue. We’ll do our best to resolve it.